When brands go mobile to… enhance the banking experience

Client: Cetelem
Country: France
Industry: Banking, Consumer Credit

Objective:
Build up a vigorous Customer Relationship Management

Provide bank customers with the possibility to handle various banking transactions via their mobile phone

Target:

Any banking clients looking for flexibility when handling their accounts

Service:
Transactional SMS

Consumers can send SMS in order to:

 - consult their account balance

- delay the payment of credit installments

- make transfer requests

- obtain information regarding the closest branch office (location, opening hours…)

- block accounts in case of theft/loss of the credit card

Netsize Solution:

Smart Access platform allowing bi-directional text messaging